Welcome To  Official Website Of Central Excise & Service Tax,Visakhapatnam-I, Government of India

e-HELPLINE of Visakhapatnam Zone (for ACES & ICES)

Customs, Central Excise and Service Tax
Comprising of Visakhapatnam Custom House, Visakhapatnam-I, Kakinada Commissionerate,
Guntur, Nellore and Tirupathi Commissionerates
(FOR THE TRADE IN VISAKHAPATNAM ZONE Processing their Returns and Bills in ACES & ICES)

Trade can seek clarification on Central Excise, Customs and Service Tax related issues pertaining to the information processed through ACES & ICES under the following 3 Categories. They are:

  • Assessment Related Issues
  • Procedural Delays Related Issues and
  • Systems Related issues.

While sending mail to Chief Commissioner's Office, kindly see that your query contains the following details without fail:

  • Your PAN based Registration Number
  • Location Code, Range Name and Division Name
  • Details of the Bill (in ICES) and the details of the Return (in ACES)
  • The Category under which you seek the HELPLINE:
    (please mention ONE of the following: Assessment Related / Procedural Delay Related /System Related Issues in ACES and ICES )
  • Your Address, Contact Number and E-mail address
  • Nature of help required by you. Please explain in detail. Attachments can also be sent

Kindly note down the mail address. ehelpvizagzone@icegate.gov.in
While sending the mail please mention the catagories of help as shown below.

1 Assessment and Procedural delay issues relevant to
Customs matters
2 Assessment and Procedural delay issues relevant to
Central Excise matters
3 Assessment and Procedural delay issues relevant to
Service Tax matters
4 Assessment and Procedural delay issues relevant to
Systems matters